At NovaFlare, we deliver our unique lighting solutions to customers around the globe. Our goal is to ensure a smooth and timely delivery of your orders, no matter where you are.
Processing Time
- Once your order is placed, it will be processed within 1-3 business days. During this time, we carefully prepare your items for shipment.
- After your order has shipped, you will receive a confirmation email with tracking details.
Shipping Times
Shipping times vary depending on the destination country. Estimated delivery times will be provided at checkout based on your location.
- Standard Shipping: Typically ranges from 7-20 business days, depending on the destination.
Please note that these delivery times are estimates and may vary due to factors such as customs processing, public holidays, or local carrier conditions.
Shipping Rates
- Shipping rates are calculated at checkout based on your destination and the selected shipping method.
- We currently do not offer free shipping. All applicable shipping costs will be shown during the checkout process.
International Shipping
We proudly ship to most countries around the world. International delivery times and shipping rates vary by destination, and any customs duties or taxes are the responsibility of the customer.
Order Tracking
Once your order is shipped, you will receive an email with tracking information. This allows you to monitor your shipment as it makes its way to you.
Customs, Duties & Taxes
International orders may be subject to customs duties or import taxes upon arrival in your country. These fees are the responsibility of the customer, and we recommend checking with your local customs office for more information.
Lost or Delayed Packages
If your package is lost or delayed beyond the expected delivery time, please contact our customer service team at support@novaflare.store with your order number, and we will assist in resolving the issue with the carrier.